Privacy Policy

Last updated: February 2026

BeverleyCare Pty Ltd ("BeverleyCare", "we", "us", "our") is committed to protecting the privacy of healthcare professionals, healthcare facilities, NDIS participants, and all visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a healthcare staffing agency and registered NDIS provider operating in Melbourne and Victoria, we handle personal information with the highest standards of care and security.

1. Information We Collect

We collect personal information necessary to provide healthcare staffing services, NDIS disability support services, and to operate our platform. This includes contact information (name, email address, phone number, residential address), professional qualifications and credentials (AHPRA registration details, certifications, training records), employment history and references, identification documents (police checks, Working with Children Checks, NDIS Worker Screening clearances, visa/work rights documentation), health information (vaccination records, medical clearances required for healthcare work), banking and payment details for payroll processing, NDIS plan details and support needs (for NDIS participants), and website usage data (cookies, IP address, browser type, pages visited).

2. How We Use Your Information

We use personal information to verify qualifications, registrations, and compliance requirements for healthcare professionals, match healthcare professionals with appropriate shifts and facilities across Melbourne and Victoria, process payroll and payments, deliver NDIS disability support services to participants, communicate about shifts, opportunities, and service updates, improve our platform and services, comply with legal and regulatory obligations (including AHPRA, NDIS Quality and Safeguards Commission, and workplace health and safety requirements), and respond to enquiries and provide customer support.

3. Disclosure of Information

We may disclose personal information to healthcare facilities and organisations where you are placed for work, NDIS participants and their support coordinators (for support worker details), regulatory bodies including AHPRA, the NDIS Quality and Safeguards Commission, and relevant state authorities, payroll and payment processing providers, IT service providers who assist in operating our platform, professional advisors (legal, accounting, insurance), and government agencies where required by law. We do not sell personal information to third parties. We do not disclose personal information overseas without your consent unless required by law.

4. Data Security

BeverleyCare takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encrypted data transmission (SSL/TLS), secure server infrastructure with access controls, regular security audits and vulnerability assessments, staff training on privacy and data handling obligations, and secure document storage with restricted access. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal obligations), opt out of marketing communications at any time, and lodge a complaint about our handling of your personal information. To exercise any of these rights, contact our Privacy Officer using the details below.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and usage patterns, remember your preferences, and ensure website security. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. NDIS Participant Privacy

As a registered NDIS provider, BeverleyCare complies with the NDIS Act 2013, NDIS Rules, and the NDIS Code of Conduct regarding participant privacy. We collect and use NDIS participant information only for the purpose of delivering agreed support services. NDIS participant information is shared only with authorised personnel directly involved in service delivery. We maintain confidentiality of participant records and support plans. Participants have the right to access their records and request corrections at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date. We encourage you to review this policy periodically.

9. Contact Us

For privacy-related enquiries, requests, or complaints, contact our Privacy Officer:

BeverleyCare Pty Ltd
Email: privacy@beverleycare.com.au
Phone: 0421 924 908
Chadstone, Victoria 3148

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).